Accesibility

Certinsa Consultoria Tecnica SL has committed to making its websites accessible in accordance with Royal Decree 1112/2018, of September 7, on the accessibility of websites and mobile applications in the public sector.

This accessibility statement applies to the website WEB_CLIENTE.

Compliance Status:

This website is partially compliant with RD 1112/2018 due to exceptions and non-conformities as indicated below.

Non-Accessible Content:

The following content is not accessible for the following reasons:

Non-conformity with RD 1112/2018:

  • Content in other languages may lack correct language change labeling.
  • Audio-only multimedia elements may lack alternatives.
  • Videos may lack subtitles.
  • Text content may lack sufficient contrast.
  • Focus may not meet the minimum required contrast ratio in some cases.
  • Overlapping of content may occur in some cases.
  • PDF documents may have accessibility issues.

Disproportionate Burden:

Not applicable.

Content outside the scope of applicable legislation:

PDF documents published before September 20, 2018, may not fully comply with all accessibility requirements.

Preparation of this Accessibility Statement:

This statement was prepared on November 9, 2023.

The method used for this statement was self-assessment.

Last review of the statement: November 9, 2023.

Comments and Contact Information:

Communications regarding accessibility requirements, such as reporting any potential non-compliance, difficulties accessing content, or suggestions for improving accessibility, can be made through the contact form on this website (WEB_CLIENTE/contacto) or by phone at +34652532889.

Accessible Information Requests and Complaints:

Through the accessible information requests and complaints form related to accessibility issues, you can submit:

  • A complaint regarding compliance with RD 1112/2018.
  • An accessible information request regarding:
    • Content excluded from the scope of RD 1112/2018, as defined by Article 3, section 4.
    • Content exempt from accessibility requirements due to a disproportionate burden. In the accessible information request, clearly specify the facts, reasons, and request to demonstrate that it is a reasonable and legitimate request.

Complaints and claims about accessible information will be made through the electronic headquarters (https://sede.red.gob.es/procedimientos/quejas-y-sugerencias) and will be received and processed by the Information Systems area of Red.es.

Application Procedure:

If an accessible information request or complaint has been rejected, if there is disagreement with the decision, or if the response does not meet the requirements outlined in Article 12.5 of RD 1112/2018, the interested party may initiate a complaint. Similarly, a complaint can be initiated in case of no response.

The complaint procedure outlined in Article 13 of RD 1112/2018 can be initiated through the contact form on this website (WEB_CLIENTE/contacto) or by phone at +34652532889. Complaints will be received and processed by Certinsa Consultoria Tecnica SL.

Optional Content:

The website:

  • Has been designed to adhere to current standards and regulations regarding accessibility, meeting Priority 2 (AA) checkpoints defined in the Web Content Accessibility Guidelines (WCAG 2.1).
  • Is optimized for the latest versions of Chrome, Edge, Firefox, Safari, and Opera.
  • Is designed for proper display on any desktop, tablet, or mobile device (responsive design).
  • Has been created using HTML5 as the markup language and CSS 3 style sheets for design.

If you want to change the text size in major graphic browsers, use the following menus:

  • Internet Explorer, Mozilla, and Firefox: View > Text Size
  • Opera: View > Zoom
  • Safari: View > Make Text Bigger
  • Chrome: Control the current page > Text Size To change the size of everything on the page:
  • Ctrl + + to increase it
  • Ctrl + – to decrease it
  • Ctrl + 0 restores the original text size. If you want to disable styles or change text color, you can refer to the WAI page on How to Change Text Size or Colors, which can be read in Spanish at ¿Cómo cambiar el tamaño del texto o colores?
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